Eizo eClient SC1 Manual do Utilizador descarregar pdf (Página 55)

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Problems Points to check with possible solutions

6. Configuration Backups / Store

Configurations / Backup Firmware

/Store Firmware commands do not

work.

 Check if the [Administration Console] of Client

is set properly. See ‘3-1. Client Terminal’s

Settings (p.15).

 Confirm the access to the FTP server.

 The FTP server access may not be available for

writing.

 Follow the FTP server naming rules according to

the naming configuration file names and

firmware file name.

 Check the followings if the FTP server name

cannot be solved.

• Check if the DNS server name in each Client is

correct.

• Check if the DNS server name in the DHCP

server is correct when the DNS server obtaining

an IP address from the DHCP server.

7. The Clients on a different network

cannot be found.

 Make sure the FTP server settings and

determination of the network range are set

properly (p.43).

 Confirm if the Clients is on the same network

segment as the NA Service (p.44).

8. The [Status] in the main Console

Window remains “Up” after turning

off the Client itself.

 Check if the [Administration Console] of Client

is set properly. See ‘3-1. Client Terminal’s

Settings (p.15).

9. The Remote Boot Manager Setting

can not be selected on the NA

service property.

 Check if the Microsoft Remote Boot Service is

installed.

 Restart the NA Service. The NA Service can be

restrated from [Control Panel]-[Control Tool]-

[Service].

10. Firmware backups and Store

Fimware commands do not work.

 Check if the Microsoft Remote Boot Service is

installed. (p.12)

 Check in the DHCP Service is operating on the

network.

 The FTP server access may not be available for

writing.

 Follow the FTP server naming rules according to

the naming configuration file names and

firmware file name.

 Check if the Ethernet Address of Windows XPe

Client Terminal has been changed on the

terminal. Return to the default setting.

6. TROUBLESHOOTING

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