Eizo eClient SC1 Manual do Utilizador descarregar pdf (Página 54)

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6. TROUBLESHOOTING

Contact the EIZO dealer or the EIZO support if problems cannot be solved with the following

methods.

Problems Points to check with possible solutions

1. Client(s) is not found when

clicking [Find client(s)].

2. The response message from the

Client(s) does not appear when

sending the command.

 Check if the cables (ex. network cable) are

connected properly.

 Check if the main power switch of the target

client is ON.

 Check if PING replies correctly. (Refer to page

19)

 Check if the [Administration Console] of Client

is set properly. See ‘3-1. Client Terminal’s

Settings (p.15).

 Confirm if the Clients is on the same subnet

mask as the NA Service. See Directed Broadcast

(p.44).

 The Terminal Client is logged in if it has

Windows XPe.

3. [Properties] window of Client is

gray out and cannot be changed.

4. The Client will not appear on the

main console window list when

connecting another Client.

 Check if the [Administration Console] of Client

is set properly. See ‘3-1. Client Terminal’s

Settings (p.15).

5. The console and the NA Service

are disconnected frequently.

 Confirm the [Timeout Settings] (Refer to 11).

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Eizo eClient SC1 Manual do Utilizador Página 54