Eizo FlexScan EV2736W Manual do Utilizador descarregar pdf (Página 33)

Chapter5Troubleshooting

5-3. Other problems

Problem Possible cause and remedy

1. The Setting menu does not appear. • Checkwhethertheoperationlockfunctionisactive(see

“3-4.LockingOperationButtons”(page23)).

2. The “Smoothing” on the Setting menu

“Screen” cannot be selected.

• Youcannotchoose“smoothing”whenthescreenis

displayedinthefollowingresolutionsorsettings.

- Theresolutionis1280×720

- Theresolutionis2560×1440

- ScreenSizeis“Normal”

3. No audio output. • Checkwhetherthestereominijackcableisconnected

properly.

• Checkwhethervolumeissetto0.

• CheckthesettingofthePCandtheaudioplayback

software.

• DuringDisplayPortsignalinput,checkthe“Source”

setting(see“3-2.Selectingsoundsourcewhileusingthe

DisplayPortsignalinput”(page22)).

4. (When using EcoView Sense)

The images remain to be displayed when

you move away from the monitor. / The

images do not reappear when you come

near it.

• Checkthesettingenvironmentofthemonitor.Presence

Sensormaynotworkcorrectlyinthefollowing

environments.

- Themonitorislocatedinaplaceaffectedbywind.

- Thereissomeheatemittingdevicenearthemonitor.

- Thereissomeobstacleinfrontofthesensor.

• Checkwhetheranydirtonthesensor.Cleanthesensor

withasoftcloth.

• Checkwhetheryouareinfrontofthemonitor.The

EcoViewSensefunctionisactivatedwhenthesensoron

thefrontsideofthemonitordetectsthemovementofheat.

• Inthehightemperatureconditions,themonitormaynot

recoverfromthepowersavingmode.Ifthescreenisnot

displayedevenaftermovingthemouseorpressingany

keyonthekeyboard,turnthemonitoroffandonusingits

powerbutton.Whenthescreenisdisplayed,increasethe

detectionsensitivityvalue(see“4-4.Settingthepower

savingmodewhenapersonleavesthemonitor”(page28)).

5. USB devices connected to the monitor do

not work.

• CheckwhethertheUSBcableisconnectedcorrectly(see

“6-3.MakingUseofUSB(UniversalSerialBus)”(page36)).

• ChangetheUSBporttoanotherone.IfthePCor

peripheraldevicesworkscorrectlybychangingtheUSB

port,contactyourlocalEIZOrepresentative.(Refertothe

manualofthePCfordetails.)

• RebootthePC.

• IftheperipheraldevicesworkcorrectlywhenthePCand

peripheraldevicesareconnecteddirectly,pleasecontact

yourlocalEIZOrepresentative.

• CheckwhetherthePCandOSareUSBcompliant.(For

USBcomplianceoftherespectivedevices,consulttheir

manufacturers.)

• CheckthePC’sBIOSsettingforUSBwhenusing

Windows.(RefertothemanualofthePCfordetails.)

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